Thank you for choosing traycaddy.shop. To protect consumer rights and provide a more worry-free shopping experience, we have established the following return and refund policy. Please read the relevant information carefully before applying for a return.
I. Return Period
Customers may apply for a return within 30 days of receiving the goods.
Return applications submitted after 30 days will not be accepted, unless otherwise stipulated by law.
II. Return Conditions
To ensure smooth return processing, the goods must meet the following conditions:
The goods are in normal condition;
Undamaged by human error;
Does not affect resale;
Main accessories are complete;
Original packaging (if applicable);
Valid order information or proof of purchase.
If the returned goods do not meet the above conditions, we may refuse the return application or charge appropriate fees based on the actual situation.
III. Inapplicable Situations for Returns
Returns are generally not supported in the following situations:
Exceeding the 30-day return period; Problems caused by human error, misuse, or modification; Wear or damage caused by personal reasons; Missing important parts or accessories; Inability to provide order confirmation information; Goods that are legally non-returnable.
IV. Return Application Process
Step 1: Contact Customer Service
Please contact our customer service team through the following methods:
Email: william.bryant@traycaddy.shop Phone: 404-313-3780
Please provide:
Order Number
Recipient’s Name
Product Name
Reason for Return
Product Photo (if applicable)
Step 2: Application Review
Upon receiving your application, we will review the relevant information as soon as possible and provide you with further processing instructions.
Step 3: Returning the Goods
After receiving approval for your return, please return the goods according to the return instructions provided by customer service.
It is recommended to keep the shipping receipt for tracking purposes.
V. Refund Processing
After receiving and confirming that the returned goods meet the return conditions, we will initiate the refund process.
Refund Arrival Time
The refund will be returned to the original payment method within 3 business days after approval.
The specific arrival time may vary slightly depending on the processing speed of the bank, credit card institution, or payment platform.
VI. Refund Methods
Refunds will be returned using the original payment method, including but not limited to:
Credit Card Payment
Debit Card Payment
Electronic Payment Platform
Other Supported Payment Methods
We will not issue refunds in cash.
VII. Damaged or Incorrectly Shipped Goods
If you receive goods with the following conditions:
Damaged goods;
Missing goods;
Wrong goods sent;
Seriously inconsistent with the order;
Please contact us as soon as possible after receiving the goods and provide relevant photos and order information.
After verification, we will arrange a return, exchange, or refund for you.
VIII. Order Cancellation
If the order has not yet entered the shipping process, customers can contact customer service to apply for order cancellation.
After successful order cancellation, the payment will be returned using the original payment method. If the order has already been shipped, it will be processed according to the normal return procedure.
IX. Return Shipping Costs
For returns due to the following reasons:
Product quality issues;
Incorrect shipment;
Damage during transportation;
After verification, we will bear the relevant return shipping costs.
For returns due to personal reasons (e.g., dislike, wrong purchase, incorrect size, etc.), return shipping costs are usually borne by the customer.
Special Note
Due to continuous losses, the merchant has decided to clear out inventory at a loss. To reduce inventory backlog, some items are currently being sold at a clearance price. Unless otherwise specified on the product page, clearance items are also covered by the 30-day return guarantee and refund service stipulated in this return and refund policy.