Welcome to the traycaddy.shop FAQ page. The following content summarizes the most frequently asked questions and answers from our customers, hoping to help you quickly understand our services and products.
I. Order Related
- How to place an order?
You can directly select your desired products on the product page, click “Add to Cart,” and then proceed to the checkout page to fill in your shipping information and complete the payment.
- Can I modify or cancel my order?
If your order has not yet shipped, you can contact customer service as soon as possible to request modification or cancellation.
Once the order enters the shipping process, it may not be possible to modify or cancel it.
- How can I confirm if my order was successful?
After your order is successfully submitted, you will receive a confirmation email or SMS notification (if you have filled in the relevant information).
II. Shipping Related
- Which areas do you ship to?
We currently only offer shipping within the United States.
- How long will it take to receive my order?
Order processing time: Same day
Shipping time: Approximately 2 business days
Overall delivery time is usually fast, but may be affected by weather or logistics conditions.
- How to track logistics information?
After your order is shipped, you will receive logistics tracking information, which you can check the shipping status via a link.
III. Returns and Refunds
- What is the return period?
You can apply for a return within 30 days of receiving the goods.
- How long does it take for a refund to arrive?
Refunds will be returned to the original payment method within 3 business days after approval.
- Which items cannot be returned?
The following situations may preclude returns:
Exceeding the 30-day return period
Human-caused damage or misuse
Missing accessories or severely damaged packaging
Returns due to personal reasons other than quality issues
IV. Product Related
- What spaces are side tables suitable for?
Side tables are suitable for:
Beside the sofa in the living room
Beside the bed in the bedroom
Corner in the study
Supplementing storage in small apartments
They can serve as both decoration and practical function.
- Are the product materials safe?
All our products undergo basic quality checks and are suitable for daily household use.
V. Payment Related
- Which payment methods are supported?
We support multiple secure payment methods, including mainstream credit cards and online payment methods (subject to the information displayed on the checkout page).
- Is payment secure?
All payments are processed through a secure encryption system and your complete bank card information will not be stored.
VI. After-sales Service
- What if the goods are damaged?
If you receive damaged or incorrect goods, please contact customer service as soon as possible and provide photos. We will assist in processing returns, exchanges, or refunds.
- How to contact customer service?
You can contact us through the following methods:
Email: william.bryant@traycaddy.shop
Phone: 404-313-3780
VII. Special Notes
Due to continuous losses, the merchant has decided to clear out inventory at a loss. Currently, some items are undergoing inventory clearance promotions; quantities are limited and sales will continue while supplies last. All service policies (returns, refunds, shipping, etc.) will remain in effect during the clearance period.
If you have any further questions, please feel free to contact us, and we will assist you as soon as possible.