Thank you for choosing traycaddy.shop. We are committed to providing our customers with fast and efficient delivery services. Please carefully read the following shipping policy before placing your order to understand order processing, delivery time, and related instructions.
I. Delivery Area
Currently, we only provide delivery services within the United States.
The following areas are not currently supported:
Countries and regions outside the United States
International addresses
Special areas restricted by laws and regulations
Remote areas where normal logistics services are not available
If our delivery area changes in the future, we will update the relevant information on the website in a timely manner.
II. Order Processing Time
All orders will be processed after payment is received and order information is confirmed.
Order Processing Time
Order processing time: Same-day processing
Delays may occur due to increased order volume on weekends, holidays, or special promotional periods.
If processing time is extended due to inventory checks, payment verification, or force majeure, we will notify customers by email.
III. Shipping Time
After the order is shipped, it will be delivered by our partner logistics service provider.
Standard Shipping Time
Shipping time: 2 business days
Shipping time is an estimate and does not constitute a guarantee of arrival. Actual delivery time may be affected by the following factors:
Weather conditions
Holiday congestion
Logistics service provider operational status
Address information accuracy
Force majeure events
IV. Shipping Costs
Shipping costs will be automatically calculated and displayed on the checkout page.
V. Order Tracking
After your order is shipped, you will usually receive a notification email containing logistics information.
You can check your order’s shipping status using the provided logistics information.
If you do not receive any logistics updates for an extended period, please contact customer service for assistance.
VI. Address Information Accuracy
Customers are responsible for ensuring the accuracy of the submitted shipping information, including:
Recipient’s Name
Contact Number
Street Address
City
State Information
Postal Code
Delivery failures, delays, or additional costs due to incorrect address information, incomplete information, or no one signing for the package may be borne by the customer.
VII. Delivery Delays
While we will make every effort to ensure timely delivery of your order, the following situations may cause delivery delays:
Extreme weather
Natural disasters
Public health events
Transportation restrictions
Logistics service provider system failures
Government regulations
Other force majeure events
For delays caused by the above reasons, we will do our best to assist with inquiries, but we will not be liable for any indirect losses arising therefrom.
VIII. Lost or Damaged Packages
If you receive a package that has any of the following issues:
The package is lost
The goods are damaged
The goods are missing
The package has been opened abnormally
Please contact customer service immediately and provide:
Order number
Product photos
Package photos (if applicable)
Description of the problem
We will assist in resolving the issue after verifying the situation.
IX. Order Status Changes
After submitting your order, if you need to change your shipping address or cancel your order, please contact customer service as soon as possible.
If your order has already entered the shipping process, it may not be possible to modify or cancel it.
- Contact Us
If you have any questions about shipping policies or order fulfillment, please contact us:
Email: william.bryant@traycaddy.shop
Phone: 404-313-3780
Special Note
Due to ongoing losses, the merchant has decided to clear out inventory at a loss. Currently, some items are being sold at discounted prices to clear stock. During this clearance period, we will still process orders according to normal procedures. All orders within the United States will be processed on the same day and are expected to arrive within 2 business days after shipment. Thank you for your support and understanding.